This episode explores the strategic shift from customer support to customer experience, focusing on meeting elevated consumer expectations in the modern retail landscape.
This episode explores the strategic shift from customer support to customer experience, focusing on meeting elevated consumer expectations in the modern retail landscape.
Founder Parag Mamnani joins the show to discuss how small businesses can leverage AI to improve their CX and operational efficiency.
Eli Weiss of Jones Road Beauty explains how to cultivate brand loyalty through exceptional CX and a hospitality-first mindset.