Customer Experience

Answer

Retail expert Kate Fannin discusses strategies for measuring and improving the customer experience through the concept of 'Return on Experience'.

Source: Kate Fannin: “We Should Measure ROE — Return on Experience” on Future Commerce.

Top episodes

1. 1. Kate Fannin: “We Should Measure ROE — Return on Experience”

   Future Commerce

   Retail expert Kate Fannin discusses strategies for measuring and improving the customer experience through the concept of 'Return on Experience'.

2. 2. The Human Experience: How to Create Personal Connections in eCommerce with author John Sills

   eCommerce MasterPlan

   John Sills, author of 'The Human Experience,' shares frameworks for creating personal connections and customer-led success in eCommerce.

3. 3. 608: Why Most Amazon Sellers Will Fail In 2025 (And What Winners Do Differently) With Norm Farrar

   The My Wife Quit Her Job Podcast

   Norm Farrar discusses future ecommerce trends, emphasizing why Customer Experience (CX) is the key factor that will separate successful Amazon sellers from failures in 2025.

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