Customer Expectations

Answer

Joseph Ansanelli discusses the 2020 Consumer Expectations report, focusing on the shift toward personalized experiences in ecommerce.

Source: Reflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at Gladly on Future Commerce.

Top episodes

1. 1. Reflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at Gladly

   Future Commerce

   Joseph Ansanelli discusses the 2020 Consumer Expectations report, focusing on the shift toward personalized experiences in ecommerce.

2. 2. "Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango

   Future Commerce

   Stephan Ango joins to talk about how customer expectations and sampling behaviors from the digital world are influencing physical retail and product design.

3. 3. [Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo)

   Future Commerce

   A step-by-step guide on meeting the logistical customer expectation of 2-day shipping and how smaller brands can compete with retail giants.

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