Customer Expectations

Answer

A deep dive into Gladly's 2020 report on how consumer expectations have evolved toward personalization and higher service standards.

Source: Reflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at Gladly on Future Commerce.

Top episodes

1. 1. Reflections on Gladly's 2020 Consumer Expectations Report feat. Joseph Ansanelli, CEO at Gladly

   Future Commerce

   A deep dive into Gladly's 2020 report on how consumer expectations have evolved toward personalization and higher service standards.

2. 2. "Well Made": You Need to Have a Reason Why Something Should Exist feat. Stephen Ango

   Future Commerce

   Stephan Ango joins the show to discuss why products must have a reason to exist in an era of skyrocketing customer expectations.

3. 3. [Step by Step] How Can I Get Product to Every Customer in Two Days or Less? (feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo)

   Future Commerce

   A tactical guide on how retailers can meet the modern customer expectation of 2-day shipping and instant gratification.

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