Customer Engagement Via Text

Top 3 podcast episodes answering this question on AskThePods · customer engagement via text message.

Answer

A deep dive into how messaging channels like SMS and live chat drive real-time customer engagement and contextual CX in the digital era.

Source: How Messaging Drives Contextual CX on Retail Remix.

Top episodes

  1. 1. How Messaging Drives Contextual CX

    Retail Remix

    A deep dive into how messaging channels like SMS and live chat drive real-time customer engagement and contextual CX in the digital era.

  2. 2. Bonus: 26% of Brands Reply in Real Time: The Conversational SMS Playbook That Wins More Orders

    DTC Podcast

    Explores the 'Conversational SMS Playbook' and the importance of brands replying to customer texts in real-time to win more orders.

  3. 3. EP 48: The Rise of Conversational Commerce: Turning Email & SMS into Two Way Channels

    Send It!

    Discusses the shift from broadcast tools to conversational commerce, focusing on turning SMS into a two-way engagement channel.

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