Customer Education For Novel Products

Top 3 podcast episodes answering this question on AskThePods · educating customers on new products.

Answer

Focuses on the balance of making a product unique enough to stand out but familiar enough for customers to understand how to use it.

Source: Being Unique Vs Being Too Unique on Shopify Masters.

Top episodes

  1. 1. Being Unique Vs Being Too Unique

    Shopify Masters

    Focuses on the balance of making a product unique enough to stand out but familiar enough for customers to understand how to use it.

  2. 2. Big Swings vs. Small Wins: Embracing the Testing Mindset | Adam Kitain | Intelligems | Bonus Episode

    Honest Ecommerce

    Adam Kitain discusses a testing mindset for CRO, including how product education impacts the buying journey and customer conversion.

  3. 3. S16 E8: Your Retention Strategy Is Probably Broken

    Limited Supply

    Retention expert Joseph Siegel explains why high-retention brands invest in basic level product education to ensure customers know how to use what they bought.

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