Customer Delight

Answer

Nikki Tooman discusses retention marketing and 'Delight Tactics' to build customer loyalty through unexpected positive experiences.

Source: Loyalty, Surprise and Delight, and Segmentation on Hit Subscribe | The subscription ecommerce podcast by Recharge.

Top episodes

1. 1. Loyalty, Surprise and Delight, and Segmentation

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Nikki Tooman discusses retention marketing and 'Delight Tactics' to build customer loyalty through unexpected positive experiences.

2. 2. Ep 306: "Enlightened Hospitality" and the Secret to Killer CX with Eli Weiss from Jones Road Beauty

   DTC Podcast

   Eli Weiss of Jones Road Beauty explains 'Enlightened Hospitality' and how to design emotionally intelligent customer experiences.

3. 3. 390. How to Create a Holiday Shopping Experience that Actually Sells

   eCommerce Badassery

   A guide on moving beyond discounts to create a holiday shopping experience that wows customers and makes decision-making effortless.

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