Customer Communication During Delays

Answer

Aaron Orendorff discusses using SMS marketing for various stages of fulfillment, specifically mentioning order delay notifications.

Source: Improve Customer Engagement With Effective SMS Marketing Strategies With Aaron Orendorff on Up Arrow Podcast.

Top episodes

1. 1. Improve Customer Engagement With Effective SMS Marketing Strategies With Aaron Orendorff

   Up Arrow Podcast

   Aaron Orendorff discusses using SMS marketing for various stages of fulfillment, specifically mentioning order delay notifications.

2. 2. The Pre-Launch Strategies of A Million-Dollar Brand

   Shopify Masters

   Explores customer service strategies for million-dollar brands, focusing on how to handle unhappiness and communication during product delays.

3. 3. Obsess Over the Problem, Not the Solution | Amit RG | Richpanel | Bonus Episode

   Honest Ecommerce

   Discusses the importance of respecting customer time and fixing communication when products have significant lead times or delays.

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