Customer Churn Analysis

Top 3 podcast episodes answering this question on AskThePods · analyzing and reducing customer churn.

Answer

Sonja Grasser, founder of Retention Theory, explains how to use customer psychology and purchase cycle data to identify and prevent churn.

Source: Reimagining Retention Through Customer Psychology | Sonja Grasser | Retention Theory | Bonus Episode on Honest Ecommerce.

Top episodes

  1. 1. Reimagining Retention Through Customer Psychology | Sonja Grasser | Retention Theory | Bonus Episode

    Honest Ecommerce

    Sonja Grasser, founder of Retention Theory, explains how to use customer psychology and purchase cycle data to identify and prevent churn.

  2. 2. POV: Your "Beautiful" Shopify Acquisition Strategy Leads to a Leaky Bucket. 😨

    Shopify1Percent

    Tony Sternberg of ProsperStack breaks down how to analyze cancellation data and use automated flows to recover at-risk Shopify subscribers.

  3. 3. 2025 Ecom Planning: The Framework That Could 10x Your Profit

    Ecommerce Playbook

    A deep dive into the 'PROPHIT System' framework, featuring a specific calculation table used to analyze customer churn and purchase intervals.

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