Bonus episode featuring Sonja Grasser on using customer psychology and purchase cycle data to identify and prevent churn in ecommerce brands.
Bonus episode featuring Sonja Grasser on using customer psychology and purchase cycle data to identify and prevent churn in ecommerce brands.
Jimmy Kim and Chase Dimond walk through a 7-part retention audit framework to diagnose and fix churn issues for DTC brands in under 60 minutes.
Jordan Gordon shares a retention blueprint focused on identifying churn drivers within four fundamental customer cohort types to optimize lifetime value.