Cost-Benefit Analysis Of Support Channels

Answer

Bill D'Alessandro joins the podcast to analyze the trade-offs between phone support and other customer service channels for eCommerce merchants.

Source: Handling Phone Calls: The Pros, Cons and Phone Support Options for Merchants with Bill D'Alessandro of NurtureMyBody.com on The eCommerceFuel Podcast.

Top episodes

1. 1. Handling Phone Calls: The Pros, Cons and Phone Support Options for Merchants with Bill D'Alessandro of NurtureMyBody.com

   The eCommerceFuel Podcast

   Bill D'Alessandro joins the podcast to analyze the trade-offs between phone support and other customer service channels for eCommerce merchants.

2. 2. How to grow revenue with customer support (featuring Gorgias)

   Hit Subscribe | The subscription ecommerce podcast by Recharge

   Dillon Duchesne of Gorgias discusses how to integrate various customer communication channels and the impact of support on the bottom line.

3. 3. Syncing up Automation and Human Touch for eCom Excellence with Hillary Scott of Halstead

   The eCom Ops Podcast

   Hillary Scott discusses balancing automation with the human touch in customer operations to improve the user experience.

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