Explores the fundamental shifts in consumer psychology and behavior, urging brands to move beyond demographics to understand complex sentiment.
Explores the fundamental shifts in consumer psychology and behavior, urging brands to move beyond demographics to understand complex sentiment.
Features research from Shopkick analyzing 18 months of consumer data to identify new behaviors, expectations, and concerns in a changing global landscape.
Professor BJ Fogg discusses the Fogg Behavior Model and applying behavior design to influence customer actions and change behaviors in e-commerce.