A deep dive into customer cohorts and how churn rate acts as the inverse of retention, with strategies for different customer types.
A deep dive into customer cohorts and how churn rate acts as the inverse of retention, with strategies for different customer types.
A framework-focused episode on 2025 ecommerce planning, featuring a specific calculation table for identifying and managing customer churn.
Alex Hormozi explains three primary methods for calculating Lifetime Value (LTV), with a heavy focus on averaging churn rates to understand business limits.