Steve Lequerica discusses using human agents instead of AI to recover 21% of abandoned carts, exploring the psychology behind why customers leave.
Steve Lequerica discusses using human agents instead of AI to recover 21% of abandoned carts, exploring the psychology behind why customers leave.
Scott Brandley and D.J. Sprague reveal hidden profit leaks in ecommerce, specifically focusing on why customers abandon carts at the checkout stage.
Erik Christiansen of Justuno shares a 3-step revenue fix for eCommerce, focusing on conversion optimization and understanding the psychology of cart abandonment.