Brand Building Through Service

Answer

Klaviyo’s Kelly Thacker discusses why high-touch service is surpassing traditional storefronts as the most critical brand-building touchpoint.

Source: Service Is the New Storefront on Future Commerce.

Top episodes

1. 1. Service Is the New Storefront

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   Klaviyo’s Kelly Thacker discusses why high-touch service is surpassing traditional storefronts as the most critical brand-building touchpoint.

2. 2. How Dagne Dover Turned Word of Mouth Into Its Biggest Marketing Channel

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   Melissa Mash explains how Dagne Dover built a massive brand by prioritizing high-touch customer relationships and service over Meta and Google ads.

3. 3. Ep 174: Tend Merges Dentistry with Hospitality and Disrupts the $300B Space with Matt Fitzgerald

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