Ai In Customer Support

Answer

Mike Wu of Monos discusses scaling customer service operations specifically using AI automation and CX optimization strategies.

Source: Bonus: Monos' Mike Wu on Scaling Customer Service with AI on DTC Podcast.

Top episodes

1. 1. Bonus: Monos' Mike Wu on Scaling Customer Service with AI

   DTC Podcast

   Mike Wu of Monos discusses scaling customer service operations specifically using AI automation and CX optimization strategies.

2. 2. AI-Powered Customer Service: How Gladly Helps Brands Like Rothy's Deliver Empathy At Scale

   eCommerce Fastlane

   Austin Reece from Gladly explains how AI-powered customer service helps brands deliver empathy at scale and turn support into a revenue driver.

3. 3. AI Agents Explained: The Future Of Customer Experience — Dom Steil | Why Scaling Brands Need AI, Why AI Agents Make Support Proactive, How iCommerce Powers DTC Growth, What Sets CX AI Agents Apart From Chatbots, How AI Links Shopify, 3PL, And ERP (#437)

   Ecommerce Coffee Break

   Dom Steil explains the transition from simple chatbots to sophisticated AI agents that handle proactive customer experience and complex backend tasks.

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