Chloë Thomas is a best-selling author, international speaker, and podcast host obsessed with eCommerce, sustainability, and marketing, with nearly 20 years of experience in online marketing and eCommerce since 2001.
What are the key KPIs I should be tracking with my 3PL provider? The most important KPIs for your 3PL go far beyond a simple cost-per-order. You should focus on operational excellence that directly shapes customer experience and protects your margins, like order a…