For ecommerce operators stepping into a leadership role at an 8-figure brand, this episode provides a crystal-clear 90-day action plan. Learn how to diagnose business health through honest data analysis, build a scale-ready team, and implement growth strategies that prioritize profit over vanity metrics.
Key takeaways
Implement a 'Where to Play / How to Win' framework to simplify strategy and focus growth efforts, moving beyond complex, often ineffective, operational structures.
Conduct a rigorous financial analysis, specifically examining gross profit (GP) bands, to uncover the "real truth" in your numbers and identify hidden costly mistakes most brands overlook.
Prioritize CRM and customer insights to unlock overlooked growth opportunities; most teams underutilize this data for engagement and loyalty beyond basic segmentation.
Restructure teams and organizational design to shift from a "survival" mindset to one optimized for aggressive, profitable scaling, fostering cross-functional leadership development.
Explore low-cost traffic acquisition tactics that can reduce media rates by 70-90%, challenging traditional media buying approaches for more efficient customer acquisition.
Rich Chapple was previously the CMO at Gymshark and the CEO at THG Ingenuity, part of The Hut Group, scaling both companies to unicorn valuations. He is now the co-founder at The Growth Foundation, helping eCommerce and DTC brands grow the right way. In this What Would You Do episode, Rich shares exactly what he’d do in his first 90 days as the new CEO of an 8-figure fashion brand. From finding the real “truth” in the numbers to sharpening strategy, building the right team, and focusing on profitable growth, this conversation is packed with practical guidance for any eCommerce leader looking to scale with clarity and control. Hit PLAY to hear: The exact first 90-day plan for a new CEO stepping into an 8-figure eCommerce brand How to find the real “truth” in your numbers (and the costly mistakes most brands miss) The simple Where to Play / How to Win framework to cut complexity and drive growth Why most 8-figure brands are structured for survival, not scale — and how to fix it The hidden growth opportunity in CRM and customer insight most teams ignore 📈 A low-cost traffic tactic that can deliver 70–90% off media rates 👀 Key timestamps to dive straight in: [05:52] eCommerce Evolution and Increased Competition [09:19] 'Defining Truth Across Business Metrics' [11:45] 'Financial Analysis by GP Bands' [14:46] Strategic Alignment and Execution Framework [17:09] 'How to Win with Strategy' [22:41] Scaling Strategy and Future Planning [25:39] 'Developing Leaders Through Cross-Discipline' [28:33] 'Testing Strategies for Business Growth' [31:29] Listen to Rich’s Top Tips! Full episode notes here: https://ecmp.info/586---
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What does this episode say about data-driven decisions?
Implement a 'Where to Play / How to Win' framework to simplify strategy and focus growth efforts, moving beyond complex, often ineffective, operational structures.
What does this episode say about organizational development?
Conduct a rigorous financial analysis, specifically examining gross profit (GP) bands, to uncover the "real truth" in your numbers and identify hidden costly mistakes most brands overlook.
What does this episode say about profitable growth?
Prioritize CRM and customer insights to unlock overlooked growth opportunities; most teams underutilize this data for engagement and loyalty beyond basic segmentation.
What does this episode say about strategic leadership?
Restructure teams and organizational design to shift from a "survival" mindset to one optimized for aggressive, profitable scaling, fostering cross-functional leadership development.
What does this episode say about data-driven decisions?
Explore low-cost traffic acquisition tactics that can reduce media rates by 70-90%, challenging traditional media buying approaches for more efficient customer acquisition.
