Whisker CEO Jacob Zuppke discusses how the company, known for its Litter Robot, is strategically expanding beyond its initial flagship product into a broader pet tech brand. The episode highlights Whisker's journey from a primarily DTC model to an omnichannel approach, emphasizing the importance of digital marketing, strategic retail partnerships, and the surprising effectiveness of traditional TV advertising for building brand trust and driving growth.
Jacob Zuppke’s tagline for his company is “cats keep pooping.” It's a blunt way to help people understand what his company does: Zuppke is the CEO of Whisker, the company behind the Litter Robot, an electronic-self cleaning litter box that retails for as much as $649. And, the tagline has born out; and the parent company is trying to expand beyond just litter boxes, with an automatic pet feeder and its own cat litter. The pandemic didn't slow Whisker's sales, and that's thanks to the Covid pet adoption boom. "We were already growing at a really exciting rate pre-Covid," said Zuppke on the Modern Retail Podcast. "I think that was just a little bit more gas on the fire." Whisker has been around for over two decades, but Zuppke joined the company in 2015 to help focus its digital strategy. Then, the company's sales were about 66% direct-to-consumer and 33% Amazon. Now, the company sells more via DTC -- but is actively expanding other channels, including a new retail partnership at 40 Hollywood Feed pet supply stores. "We are building a physical footprint to tell the story of what the Litter Robot is capable of doing," said Zuppke. But even with this retail expansion, much of Zuppke's focus is on growing digital sales and getting more people to know the Whisker and Litter Robot name. One lever Whisker has leaned especially heavy on is TV. "I think we as people that have learned to consume TV in a certain way, when we see something on TV, we tend to have a sense of trust for whatever reason," he said. With that, TV has become a very useful channel for brand storytelling. That being said, not all TV is the same; "We continue to find that linear performance better than connected," Zuppke said. For now, the focus is on growing the brand. For Zuppke, that's become a more challenging goal since there are now two brands: Litter Robot and its parent Whisker. While the former is the most popular product, Zuppke very much sees growth for other brands to bloom under Whisker. "We b