Future Commerce · with Michael Miraflor & Mike Lackman · July 29, 2022 · 51 min
Summary
This episode challenges the prevailing notion of an automated, AI-driven future in ecommerce. It delves into the potential pitfalls of blindly implementing AI and robotics, emphasizing that genuine efficiency stems from understanding foundational processes, not just software. Ecommerce operators are urged to consider the human impact of automation, the biases embedded in AI systems, and the risk of losing essential operational knowledge if they over-rely on technology without a deep understanding of core business functions.
Key takeaways
Before automating, thoroughly understand and optimize the manual process; otherwise, automation will amplify existing inefficiencies.
Actively address inherent biases in AI and machine learning models within your organization by diversifying engineering teams to ensure broader representation.
Prioritize financial literacy within your company to prepare for a future where a smaller workforce drives larger outcomes through advanced technology.
Beware of
blatantly throwing software at problems" as a substitute for a robust product or business model; technology should enhance, not replace, fundamental value.
Cultivate a deep understanding of your business's operational mechanics, even seemingly mundane tasks, to avoid becoming reliant on systems without the ability to troubleshoot or innovate from first principles.
Themes
ai & automationfounder & leadershipsupply chain & operations
We live in a world that doesn’t work all the way. Is the amount of automation and machine learning and AI and even robotics that we're implementing in the world, displacing people's jobs and having a human impact?
Before automating, thoroughly understand and optimize the manual process; otherwise, automation will amplify existing inefficiencies.
What does this episode say about founder & leadership?
Actively address inherent biases in AI and machine learning models within your organization by diversifying engineering teams to ensure broader representation.
What does this episode say about supply chain & operations?
Prioritize financial literacy within your company to prepare for a future where a smaller workforce drives larger outcomes through advanced technology.
What does this episode say about ai & automation?
Beware of
What does this episode say about ai & automation?
blatantly throwing software at problems" as a substitute for a robust product or business model; technology should enhance, not replace, fundamental value.
