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Try Before You Buy: The 39% AOV Growth Engine You’re Sleeping On

eCommerce Australia · with Peter Ceredig-Evans · May 20, 2025 · 30 min

Summary

This episode unveils how the 'Try Before You Buy' (TBYB) model, spearheaded by Try With Mirra, can be a game-changer for ecommerce businesses. By allowing customers to experience products firsthand without immediate commitment, brands can achieve an average of 39% increase in Average Order Value (AOV), significantly reduce return rates, and cultivate a loyal customer base.

Key takeaways

Themes

conversion rate optimizationcustomer experienceretail innovation

Topics covered

average order value (aov) growth strategiescustomer loyalty and retentionecommerce customer acquisitionfuture of retail technologypremium customer experience without discountsreducing ecommerce product returnstry before you buy (tbyb) models

Episode description

Free SEO Audit Here Want to be featured on the podcast? Apply hereWhat if your customers could try your products before they buy—without killing your margins?In this episode, Ryan Martin sits down with returning guest Peter Ceredig-Evans, co-founder of Try With Mirra, to unpack how their “Try Before You Buy” solution is driving an average of 39% increase in AOV, reducing returns, and converting first-time visitors into loyal customers.From fashion to skincare, Try With Mirra is changing the game for Aussie eCommerce brands, offering a premium customer experience without discounts. Pete also drops an exclusive on their upcoming Try With Mirra app, which could be the “Uber Eats for fashion.”Whether you're scaling or stuck in the discount trap, this is a must-listen episode packed with data, insights, and actionable strategies.

Frequently asked about this episode

What does this episode say about conversion rate optimization?
Implement a 'Try Before You Buy' model to boost AOV by an average of 39% and reduce returns by allowing customers to experience products risk-free.
What does this episode say about customer experience?
Leverage TBYB to convert first-time visitors into loyal customers by building immediate trust and reducing purchase friction, fostering confidence in their buying decisions.
What does this episode say about retail innovation?
Utilize TBYB to offer a premium customer experience without relying on discounts, helping brands escape the 'discount trap' and position themselves on value.
What does this episode say about conversion rate optimization?
Explore dedicated TBYB applications, like the upcoming Try With Mirra app, to streamline the process and create a seamless discovery-to-purchase flow, enhancing customer convenience.
What does this episode say about conversion rate optimization?
Adopt TBYB to gather valuable data on customer preferences and behaviors, enabling more informed product development and marketing strategies.

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