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Toms' Amy Smith: 'We've inspired many, many companies to be purpose-driven'

The Glossy Podcast · with Amy Smith · June 17, 2020 · 39 min

Summary

In this episode, Toms' Chief Giving Officer Amy Smith discusses how the pioneering purpose-driven brand navigates current social movements. She details Toms' contributions to Black Lives Matter, evolving its giving model beyond one-for-one donations to include grants and profit sharing, and their commitment to a transparent internal review of business and employment practices to drive systemic change. This episode is a must-listen for brands seeking to authentically integrate social impact with business operations.

Key takeaways

Themes

founder & leadershipbrand & contentdtc strategy

Topics covered

corporate social responsibilitypurpose-driven business modelsblack lives matter movementethical supply chainfinancial restructuring and social missionchief giving officer role

Episode description

Protests continue around the country and world three weeks after George Floyd's death at the hands of a Minneapolis police officer. This new instance of police violence caught on video has boosted public support for Black Lives Matter while driving policy changes from governments, police departments and companies. Toms is used to building strategies around public good. "We're incredibly proud to have inspired many, many companies to be purpose-driven," Amy Smith, the company's chief giving officer, said on the Glossy Podcast. The original, core initiative behind the company -- to donate a pair of shoes to those in need for every pair purchased -- isn't exactly adjacent to the public challenges facing America today. But the shoe company is among dozens of beauty and fashion brands that have donated to Black Lives Matter, and it plans on contributing another $100,000 in the next three months. Beyond that, Toms is looking at its own practices. "We're taking the time now to do a full assessment of what our business and employment practices are, so we can create a baseline and share with our customers, very transparently: 'What is a plan for change for Toms?'" Toms anticipates it will cross the 100 million pairs donated mark sometime this year, according to Smith, and since 2018 it has also funded grants for socially-inclined nonprofits. The company also now donates a third of its net profits. Last December, Toms agreed to a takeover from its creditors led by Jefferies Financial Group Inc., Nexus Capital Management LP and Brookfield Asset Management Inc., in exchange for restructuring its debt.

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Frequently asked about this episode

What does this episode say about founder & leadership?
Toms transitioned from a pure 'one-for-one' donation model to a more diversified giving strategy, including donating a third of net profits and funding grants for social impact, offering a blueprint for evolving CSR initiatives.
What does this episode say about brand & content?
The company is conducting a full internal assessment of business and employment practices to establish a baseline for transparently sharing a 'plan for change' with customers, emphasizing accountability beyond financial contributions.
What does this episode say about dtc strategy?
Toms' commitment to donating an additional $100,000 to Black Lives Matter and its ongoing support for various social causes showcases how established brands can respond to contemporary social justice movements.
What does this episode say about founder & leadership?
The discussion of Toms' recent financial restructuring alongside its social mission highlights the challenges and opportunities in maintaining brand purpose during significant business changes.
What does this episode say about founder & leadership?
The role of a 'Chief Giving Officer' underscores the importance of dedicated leadership for embedding social responsibility deeply within a company's executive structure and strategic decision-making.

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