The Future of Commerce: Resilience, Diversification and Connectivity
Retail Remix
· with Roshan Jhunja
· August 21, 2023
· 26 min
Summary
This episode reveals how ecommerce businesses can thrive by embracing resilience, diversification, and technological adoption. It highlights how cutting-edge tech, especially AI, drives efficiency and creates connected customer experiences, while also exploring new revenue streams through services and partnerships. Learn how to meet evolving customer demands and capitalize on Gen Z’s preference for local businesses.
Key takeaways
Diversify revenue streams by integrating services and partnerships, such as offering complementary services alongside products, to enhance customer value and boost sales.
Leverage AI and other advanced technologies to create seamless, connected experiences for customers, improving both engagement and operational efficiency.
Capitalize on Gen Z's consumer behavior by highlighting local connections and values, as this demographic actively seeks to support small businesses.
Utilize insights from reports like Square's Future of Commerce to identify emerging trends and adapt business strategies proactively.
Implement strategies to build business resilience through adaptable technology infrastructure and diversified market approaches.
Themes
ai & automationretail & omnichanneldtc strategyfounder & leadership
The future of commerce is marked by resilience, diversification and a willingness to embrace technological change. Square's third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services and partnerships, implementing cutting-edge technologies to power connected experiences and using AI to drive efficiency.In this episode of Retail Remix, host Alicia Esposito chats with Roshan Jhunja, Head of Retail at Square. The pair dig into the report and other research the company has conducted. Listen to learn:How retailers can embrace diversification to meet customer needs and boost revenue results; Ways to capitalize on Gen Z’s desire to support local small businesses; andWhy the evolution of AI and other cutting-edge technologies is creating new growth opportunities for brands of all sizes. RELATED LINKSConnect with Roshan here!Learn more about Square.Read the report, Future of Commerce: 2023 Edition Download Square and Afterpay’s State of Retail ReportRead more about digital commerce trends on Retail TouchPoints.]]>
Frequently asked about this episode
What does this episode say about ai & automation?
Diversify revenue streams by integrating services and partnerships, such as offering complementary services alongside products, to enhance customer value and boost sales.
What does this episode say about retail & omnichannel?
Leverage AI and other advanced technologies to create seamless, connected experiences for customers, improving both engagement and operational efficiency.
What does this episode say about dtc strategy?
Capitalize on Gen Z's consumer behavior by highlighting local connections and values, as this demographic actively seeks to support small businesses.
What does this episode say about founder & leadership?
Utilize insights from reports like Square's Future of Commerce to identify emerging trends and adapt business strategies proactively.
What does this episode say about ai & automation?
Implement strategies to build business resilience through adaptable technology infrastructure and diversified market approaches.
