2X eCommerce Podcast artwork

SE8 EP05: Urban EDC Product Drop Strategy Elicits Continuous Novelty w/ Yong-Soo Chung

2X eCommerce Podcast · with Yong-Soo Chung · March 7, 2023 · 68 min

Summary

This episode dives into Yong-Soo Chung's entrepreneurial journey, highlighting how he built Urban EDC Supply into a thriving community-driven business using a product drop strategy. Learn how to foster genuine customer relationships, leverage community to drive demand, and strategically diversify your e-commerce ventures for sustained growth and brand loyalty.

Key takeaways

Themes

brand diversificationcommunity buildingcustomer engagementproduct strategy

Topics covered

3pl solutionscommunity-led growthcustomer relationship managemententrepreneurial journeyniche market entryproduct drop strategy

Episode description

On today’s episode, Kunle is joined by Yong-Soo Chung, Founder of Urban Every Day Carry, a business and community supporting creative makers and designers of knives from all over the world. Inspired by the families of his high school classmates whose parents were C-level executives working in big companies and being a South Korean immigrant in a white-dominated private school, Yong-Soo was driven to start a company one day. A few years later, he built not just one but four ventures or businesses. He did not just build a money-making business but also built a community that brings people with a certain passion. Yong-Soo’s first company is Urban Everyday Carry, a company that helps small-time knife makers and designers all over the world which brought together a community of people with a passion of collecting knives, and sharing stories with each other. GrowthJet is a climate-neutral 3PL that was primarily just a solution to a troublesome order fulfillment for Urban EDC.  The third one, Spotted by Humphrey, an online dog products boutique, was an unexpected venture after Yong-Soo and his wife’s French Bulldog suddenly became an Instagram sensation. Lastly, First Class Founders, Yong-Soo’s podcast where he shares his experiences on a podcast in hopes to inspire and prevent business owners to commit mistakes that he had made while he was still starting his own. It’s an awe-inspiring episode as you’d hear Kunle and Yong-Soo talk more about Urban EDC’s core values, operations, and growth, GrowthJet’s First and Class Founders’ advocacies, and Spotted by Humphrey’s story. ----------- SPONSORS: This episode is brought to you by: Klaviyo This episode is brought to you by Klaviyo – a growth marketing platform that powers over 25,000 online businesses. Direct-to-Consumer

Frequently asked about this episode

What does this episode say about brand diversification?
Implement a 'product drop' strategy to create continuous novelty and drive demand, fostering excitement and urgency among your customer base.
What does this episode say about community building?
Build a strong brand community around shared passions to cultivate loyalty and gather valuable feedback for product development.
What does this episode say about customer engagement?
Diversify your e-commerce portfolio strategically by identifying synergistic opportunities, such as creating an in-house 3PL (GrowthJet) to solve fulfillment challenges for your primary business.
What does this episode say about product strategy?
Leverage unexpected opportunities, like an Instagram-famous pet, to launch new ventures and expand your brand's reach.
What does this episode say about brand diversification?
Prioritize building genuine customer relationships and delivering exceptional experiences, as this forms the foundation for high-value customer relationships and repeat purchases.

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