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SE4 EP27: How Xometry Scaled Up its B2B Manufacturing Marketplace

2X eCommerce Podcast · with null · June 27, 2019 · 31 min

Summary

Xometry exemplifies how B2B manufacturing businesses can achieve rapid growth by strategically leveraging technology, prioritizing customer service, and executing targeted acquisitions. Their instant quoting platform streamlined B2B procurement, while key mergers expanded their partner network and simplified the supply chain. This episode provides a blueprint for manufacturing businesses looking to scale operations and enhance customer experience through digital transformation and strategic M&A.

Key takeaways

Themes

finance & fundraisingsupply chain & operationsbrand & contentdtc strategy

Topics covered

b2b marketplace scalinginstant quoting platformsmanufacturing m&a strategysupply chain vertical integrationcustomer service in b2b manufacturingdigital transformation in manufacturing

Episode description

Xometry was founded in 2014 and has experienced rapid growth due to the company's emphasis on customer service, manufacturing expertise, and a revolutionary instant quoting platform. In 2018, Xometry acquired MakeTime, another leader in the manufacturing-on-demand industry, and now the two companies combined have the largest partner network in the industry. In January 2019, Xometry launched Xometry Supplies with the goal of simplifying the custom manufacturing supply chain and ensuring we are best serving our customer base. To support this new business venture Xometry acquired Machine Tool & Supply of Jackson, TN. With this most recent acquisition, we have facilities in Maryland, Tennessee, and Kentucky. ----------- FACEBOOK GROUP...CONTINUE OUR CONVERSATION The eCommerce GrowthAccelerator Mastermind Facebook Group has just launched. It is a community... ✔️ for founders and experts passionately involved in eCommerce ✔️ for the truly ambitious wanting to make an impact in the markets they serve ✔️ for those willing and open to help and share with other members Here is where to apply to join the Facebook group >>http://bit.ly/ecommercefb<< ----------- SPONSORS: This episode is brought to you by: Klaviyo If you’re looking to grow your business there is only one way—by building real, quality, customer relationships. Most marketing software will claim they do this, but will never deliver on their promises. You need to demand more from your marketing software that’s where Klaviyo comes in. Klaviyo helps you build meaningful customer relationships by listening and understanding cues from your customers, allowing you to easily turn that information into valuable marketing messages. That’s why 10,000 innovative brands have switched to Klaviyo. What’s their secret to building customer relationships? Tune into Klaviyo’s Beyond Black Friday docu-series to find out and unlock marketing strategies you can use to keep the momentum going year-round. J

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Frequently asked about this episode

What does this episode say about finance & fundraising?
Implement an instant quoting platform to provide immediate price transparency and accelerate B2B procurement cycles.
What does this episode say about supply chain & operations?
Strategically acquire complementary businesses to consolidate market share, expand operational capabilities, and strengthen your partner network.
What does this episode say about brand & content?
Vertically integrate by launching supply initiatives and acquiring related entities to gain control over the supply chain and enhance efficiency.
What does this episode say about dtc strategy?
Prioritize exceptional customer service and deep manufacturing expertise as core tenets of your B2B growth strategy.
What does this episode say about finance & fundraising?
Develop robust customer relationship strategies, similar to those championed by Klaviyo, to drive retention and sustained growth in B2B eCommerce.

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