2X eCommerce Podcast artwork

SE2 EP02: Shopping Cart Recovery with Facebook

2X eCommerce Podcast · November 28, 2016 · 9 min

Summary

Facebook offers a surprisingly cost-effective channel for recovering abandoned shopping carts. By leveraging event tracking via your product catalog and custom audiences built from URL strings, you can re-engage undecided shoppers and convert otherwise lost sales with minimal ongoing effort.

Key takeaways

Themes

customer retentione-commerce marketingfacebook advertisingpaid acquisition

Topics covered

abandoned cart campaignscustom audiencese-commerce salesevent trackingfacebook adsfacebook cart recoveryretargeting

Episode description

Welcome to 2X eCommerce the ecommerce marketing growth podcast where you ask questions and I, Kunle Campbell...answers them.      I have been working with shopping cart recovery campaigns via Facebook for a while and the great thing is that it works. It is a dirt cheap way of squeezing sales from undecided shoppers.  It will not necessarily generate masses of sales but rather trickles that might have otherwise been lost. On this episode, I talk about the two major ways I go about shopping cart recovery on Facebook: 1: Event Tracking - set up product tracking via your product catalog. 2: Custom audience set up via URL strings The are both effective means of recovering abandoned shopping carts that should be tested side by side. They are also quite low maintenance from an account management standpoint.

Frequently asked about this episode

What does this episode say about customer retention?
Implement Facebook event tracking through your product catalog to monitor product interactions and feed data for retargeting campaigns.
What does this episode say about e-commerce marketing?
Set up custom audiences in Facebook using URL strings to target users who abandoned their carts at specific stages of the checkout process.
What does this episode say about facebook advertising?
Test both event tracking and custom audience methods for cart recovery simultaneously to determine the most effective strategy for your specific business.
What does this episode say about paid acquisition?
Utilize Facebook's low-cost advertising to re-engage undecided shoppers and maximize sales from abandoned carts.
What does this episode say about customer retention?
Prioritize cart recovery strategies that are low-maintenance from an account management standpoint to ensure long-term sustainability and efficiency.

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