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Rowan founder Louisa Schneider on creating an ear-piercing brand for Gen Alpha

The Glossy Podcast · with Louisa Schneider · October 25, 2023 · 45 min

Summary

Rowan, founded by Louisa Schneider, revolutionized the ear-piercing market by prioritizing safety and medical expertise with a "procedure-first" approach. They employ nurses for all piercings and use proprietary, medically-backed devices, differentiating themselves from traditional fashion-focused piercers. Originally inspired by a gap in the market for her daughter, Schneider has grown Rowan into a brand with 30 standalone stores and plans for significant national and global expansion, backed by over $30 million in funding.

Key takeaways

Themes

founder & leadershipretail & omnichannelbrand & contentfinance & fundraising

Topics covered

gen alpha marketingretail expansion strategymedical advisory boardcustomer experience controlniche market disruptionbrand differentiation

Episode description

After working 20-plus years in investment banking sales and trading with a focus on retail companies, Louisa Schneider was inspired by her daughter to create the brand Rowan in 2018. Schneider realized that the ear-piercing category was focused primarily on fashion and convenience rather than the piercing procedure and healing process. Since then, the company has focused on a procedure-first approach, with nurses performing its piercings. It leveraged insights from its nurses and medical board to create single-use hand-pressurized devices for piercing that are more sanitary and precise than traditional piercing techniques. Rowan is the only piercing company that has its own medical board, which includes a plastic surgeon and a pediatrician. Now, Schneider is growing the business while keeping practicality in mind. In January, Rowan launched earrings that can be worn while playing sports. And It launched its first standalone store in 2019 in New York. Creating an inclusive working culture for nurses and making stores a place where customers can celebrate special moments have remained priorities. Rowan has raised more than $30 million to date from Kevin Durant's Thirty Five Ventures and Beechwood Capital, and it's now focused on a country-wide mall expansion. It currently has 30 freestanding locations, with six more underway. Rowan expects to double the number of its locations within the next year. Schneider also plans to tackle global expansion over the next three years with hundreds of stores. The company briefly experimented with a “store-within-a-store” model at 300 Target locations in 2021, but it now focuses on its own locations, where it has greater control over the customer experience and culture. Schneider joined the Glossy Podcast to talk about the brand and its recent openings. In October, Rowan opened its doors in Preston Royal Village Mall in Dallas. It is the fourth ear-piercing brand to move into the Dallas market in the past three years, joining Wild

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Frequently asked about this episode

What does this episode say about founder & leadership?
Rowan's success stems from identifying a market gap in ear-piercing safety and consistently innovating with a 'procedure-first' approach, utilizing nurses and a medical board to build trust and a premium experience.
What does this episode say about retail & omnichannel?
The decision to transition from a "store-within-a-store" model to standalone locations highlights the importance of maintaining control over the customer experience and brand culture for cohesive growth.
What does this episode say about brand & content?
Strategic product development in niche areas, such as sports-friendly earrings, can open new customer segments and drive brand relevance.
What does this episode say about finance & fundraising?
Leveraging medical expertise and a commitment to safety can be a powerful differentiator in consumer services, turning a commodity into a trusted, premium offering.
What does this episode say about founder & leadership?
Ambitious national and global retail expansion, supported by significant funding, showcases the potential for scaling specialized service-based retail models.

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