How To Turn Your Amazon And DTC Returns Into A Revenue Recovery Channel — JD Sass | Why Returns Kill Profit, How To Recover Revenue From New Returns, Why Data From Returns Improves Production, How To Scale Faster With Smarter Returns (#476)
Returns are often seen as a pure cost center, but this episode reveals how to transform them into a significant revenue recovery and data insights channel. Learn how to identify fraudulent returns, reintegrate sellable inventory, and leverage return data to improve product quality and marketing, directly impacting your bottom line as an ecommerce operator.
Key takeaways
Implement a robust third-party returns management system to identify and claim fraudulent returns on platforms like Amazon, as Amazon allows sellers to recoup costs for various return-related issues, including fraud and missing items.
Utilize data collected from returns to pinpoint issues in product descriptions, manufacturing, or packaging, enabling proactive adjustments that reduce future return rates and improve customer satisfaction.
Prioritize reintegrating "new" returned inventory back into primary sales channels to maximize revenue recovery, as a significant portion of unsellable returns are often in new condition.
Don't blindly dispose of returned inventory; instead, remove items from Amazon for inspection and potential resale/reintegration, as Amazon's disposal option often waives sellers' rights to proceeds and valuable data.
Understand that returns offer critical insights into consumer feedback and product performance that can directly inform marketing and product development strategies.
In this episode, we dive into the world of e-commerce returns and how to stop treating them as a total loss. JD Sass, the founder and CEO of Axiom Return Solutions, explains how brands can recover lost money and see what is really happening with their products. He shares how his team inspects and grades items to find inventory that is still brand new. You will learn how to spot fraud, improve your packaging, and use data to make better business choices. He also reveals how to turn a bad c...
What does this episode say about amazon & marketplaces?
Implement a robust third-party returns management system to identify and claim fraudulent returns on platforms like Amazon, as Amazon allows sellers to recoup costs for various return-related issues, including fraud and missing items.
What does this episode say about supply chain & operations?
Utilize data collected from returns to pinpoint issues in product descriptions, manufacturing, or packaging, enabling proactive adjustments that reduce future return rates and improve customer satisfaction.
What does this episode say about analytics & attribution?
Prioritize reintegrating "new" returned inventory back into primary sales channels to maximize revenue recovery, as a significant portion of unsellable returns are often in new condition.
What does this episode say about amazon & marketplaces?
Don't blindly dispose of returned inventory; instead, remove items from Amazon for inspection and potential resale/reintegration, as Amazon's disposal option often waives sellers' rights to proceeds and valuable data.
What does this episode say about amazon & marketplaces?
Understand that returns offer critical insights into consumer feedback and product performance that can directly inform marketing and product development strategies.
