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How Liquid Death’s Unconventional Creative Strategy Fuels Digital Growth

Retail Remix · with Natalie Cotter · November 13, 2023 · 46 min

Summary

Liquid Death's digital growth is fueled by an audacious and unconventional creative strategy. This episode uncovers how listening to customer support revealed an unexpected target audience (moms seeking healthy hydration for kids) and how this insight, coupled with agile experimentation, drove their success. Learn how

Key takeaways

Themes

brand & contentdtc strategypaid acquisitionorganic & seo

Topics covered

unconventional marketingcreative strategysocial media marketinginfluencer marketingcustomer insightsbrand partnershipsviral marketing

Episode description

From leveraging social media to exploring marketplaces and strategic advertising, there are countless avenues to capture mindshare and carve a unique space for your brand online. You can find a shining example of this immense potential in the canned water company Liquid Death.In this episode of Retail Remix, we listen back to an exclusive conversation from the 2023 Retail Innovation Conference & Expo between Claire Tassin from Morning Consult and Natalie Cotter, a key player in Liquid Death’s digital presence and growth strategy. This insightful discussion not only highlights what makes Liquid Death exceptional but also provides valuable cues and clues for other brands to apply at their businesses. Tune in to learn:How Liquid Death found its target audience through customer support and discovered that moms love the product for their kids' hydration;The brand’s approach to testing and scaling new channels, especially among mid- to lower-funnel opportunities;Why the brand has succeeded with unconventional marketing tactics, such as partnering with influencers and creating a Spotify album from negative customer feedback; andThe importance of “winning the internet for a day” and how Liquid Death has done that through social media takeovers and unexpected partnerships. RELATED LINKSConnect with Natalie here.Connect with Claire here.Learn more about Liquid Death.Get key highlights from the conversation on Retail TouchPoints.Check out more content from the Retail Innovation Conference & Expo.Read more about <a hr

Frequently asked about this episode

What does this episode say about brand & content?
Leverage customer support interactions to uncover unexpected target audiences and refine product messaging.
What does this episode say about dtc strategy?
Systematically test and scale new marketing channels, prioritizing mid-to-lower funnel opportunities for tangible business results.
What does this episode say about paid acquisition?
Embrace unconventional marketing tactics, even turning negative feedback into engaging content, to generate buzz and reinforce brand identity.
What does this episode say about organic & seo?
Strategically plan 'win the internet for a day' moments through bold social media takeovers and unexpected, humorous collaborations to achieve digital virality.

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