This episode reveals how Shopify stores can transform customer support from a cost center into a significant revenue driver. By leveraging specialized tools like Gorgias, businesses can automate interactions, dramatically increase conversion rates from support conversations, and enhance customer lifetime value. Learn how to optimize your backend operations to boost profits and deliver an outstanding customer experience that directly translates to sales.
Today I talk to Phillipe at gorgias.comPhilippe is Head of Partnerships and Business Development at Gorgias.io. He was previously co-founder of Dealeaz, an Ecommerce focused retailer that generated over $20M in revenue in it's first 24 months. He also worked at both Google and Microsoft in several Sales, Marketing and Operational roles. He's passionate about helping Ecommerce Merchants optimize and scale their backend operations in order to boost profits. Gorgias is the most powerful customer service software for Shopify stores.You can Automate 15% of your customer interactionIt’s 30% more efficient than other helpdesksIt’s #1 rated helpdesk for ShopifyClients include 2000 Ecommerce stores including, MVMT, Steve Madden, Deathwish Coffee, Timbuk 2 - They use Gorgias to power their customer service. Get tasks done more efficientlyIt's so easy to use. Gorgias has found that 30% of people who communicate with their customer service app BUY! When a normal conversion rate is 2-4% then you would be crazy not to try Gorgias out to increase your conversions so dramatically!My team use Gorgias in our own business, but it's even better for Shopify stores. There are features specifically designed to help generate additional e-commerce sales easily and integrate with all orders in your system automatically. To answer questions about your customers, orders, delivery times.You can deliver an outstanding customer experience and save your customers the pain of waiting for a reply from you. Another amazing feature seeing ALL ig and Fb comments in your dashboard and replying from there. The time and effort this saves is not only outstanding but allows you to instantly turn a person how makes a comment into a customer!My team do it this way and we absolutely love it.