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First 10 Seconds of Your Phone Call | Ep 19

The Game with Alex Hormozi · August 23, 2017 · 5 min

Summary

This episode focuses on maximizing efficiency and impact in the first 10 seconds of a sales call. Alex Hormozi shares two tactical tips: using an automated dialer to increase call volume and a rapport-building technique to immediately engage prospects by mimicking organic conversation styles, rather than traditional, subservient sales introductions. This approach aims to quickly establish trust and move into sale qualification.

Key takeaways

Themes

paid acquisitionfounder & leadershipconversion & cro

Topics covered

phone sales tacticsautomated dialerssales call scriptsrapport buildingobjection handlinglead qualification

Episode description

"Within the first 10 seconds. I've already built more rapport than most people do." Today, Alex (@AlexHormozi) shares useful tips on how to increase sales through phone calls, including using an automated dialer and modeling organic communication. He also emphasizes the importance of leaving a review and sharing the podcast to help spread the word.Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.Timestamps:(0:40) - Make a strong impression early on.(1:37) - Model organic interactions for engagement and rapport.(2:32) - Build rapport with prospect's name and proactive approach.(3:35) - Increase calls and create engaging conversations to enhance sales.(4:38) - Use a dialer and effective communication techniques to boost sales.Follow Alex Hormozi’s Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition

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Frequently asked about this episode

What does this episode say about paid acquisition?
Implement an automated dialer to significantly increase the volume of outbound sales calls per hour, directly impacting the number of successful conversions.
What does this episode say about founder & leadership?
Abandon traditional, formal sales call greetings (e.g., 'Hi, is this John?') that position you subserviently. Instead, initiate with a casual, rapport-building tone like 'What's up, [Name]?' to create an organic interaction.
What does this episode say about conversion & cro?
When a prospect expresses surprise or asks 'Who's this?', immediately introduce yourself and reference their recent interaction with your brand (e.g., 'It's Alex from [Brand], you just signed up for [program] two seconds ago.').
What does this episode say about paid acquisition?
Quickly transition from rapport to sale qualification by addressing their implied need. If they signed up for a fitness program, challenge their initial distraction by asking why they truly signed up, pushing them to acknowledge their need.
What does this episode say about paid acquisition?
Avoid taking money on the first call if it's not a good fit. Prioritize identifying genuinely interested leads and offering value first, even if it means delaying the sale.

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