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EU229: Should You Delete Unengaged Email Subscribers?

eCommerce Uncensored · with null · September 9, 2021 · 30 min

Summary

Maintaining an oversized email list hurts deliverability and wastes money. Prioritize engaged subscribers and strategically prune unengaged contacts to improve open rates, click-throughs, and ultimately, conversions. This episode challenges the

Key takeaways

Themes

customer retentionemail marketinglist management

Topics covered

conversion optimizationemail deliverabilityemail list hygieneklaviyo pricingspam filterssunset campaignsunengaged subscribers

Episode description

As your business grows a large email list looks impressive. As entrepreneurs, we are always told a larger list is better. That is not always true. In episode 229, the guys go over why you may want to delete some of those email subscribers from your list.  This is a direct transcript. Please forgive […]

Frequently asked about this episode

What does this episode say about customer retention?
Unengaged subscribers cost money and dilute email performance metrics, making a large list size misleading.
What does this episode say about email marketing?
Implement a 'sunset' campaign for subscribers who haven't engaged in a year, followed by their removal to maintain list hygiene.
What does this episode say about list management?
Focus email marketing efforts on converting subscribers into repeat buyers, as buyers demonstrate higher engagement and lifetime value.
What does this episode say about customer retention?
Regularly cleaning your email list improves deliverability and helps avoid being flagged as a spam sender by ISPs like Gmail and Yahoo.
What does this episode say about customer retention?
Email service providers like Klaviyo structure pricing to incentivize list hygiene, penalizing large, unengaged lists through higher costs.

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