To keep your Amazon seller account healthy, a proactive approach to compliance is critical. This episode, featuring Megan Swanton, BuyBoxer’s Compliance Manager, outlines how to effectively manage intellectual property (IP) complaints, minimum advertised price (MAP) violations, and other common issues. Learn the importance of proper documentation, how to engage with rights owners, and strategies for responding to various complaints, ensuring your account remains in good standing and mitigating the risk of suspension.
Key takeaways
Immediately contact rights owners when facing IP complaints, and if they are unresponsive, prepare accurate, well-formatted invoices with detailed information for Amazon review.
Maintain meticulous file management for all compliance documentation, ensuring invoices and other evidence are organized and readily accessible for prompt submission.
Proactively monitor and update your Amazon Account Health page, understanding it as a critical indicator of your account's status.
Join online communities and utilize recommended resources to stay informed on Amazon compliance issues and gain support from experienced sellers.
Address complaints about products you have never sold by providing clear documentation and explanations, demonstrating that the accusation is unfounded.
In today’s episode, we talk about compliance with Amazon policies to keep your account in good health with Megan Swanton, BuyBoxer’s compliance manager. As a disclaimer, we remind you that we are not legal professionals and that you shouldn’t take anything said on this episode as legal advice. We talk about contacting rights owners as soon as possible when dealing with intellectual property complaints and complaints about selling below minimum advertised price. We discuss what to do in case rights owners don’t respond, including the importance of invoices, as well as what info to include and how to format. We also talk about how best to respond to patent and copyright complaints, as well as dealing with complaints about products you have never sold. We recommend some online groups that talk about compliance issues. Follow this link for a free document that speaks to all the issues discussed here and more: https://www.google.com/url?q=https://docs.google.com/document/d/159lzwUYmtziOLgNmOeUdlK8d5OpHh3CE/edit&sa=D&source=hangouts&ust=1578528588216000&usg=AFQjCNGHw-WAZ4YKJxn7MbKZRYVcMQUNEQ -Compliance: Possibly the Most Valuable Topic We’ve Covered So Far 1:44-Legal Issues You Will Encounter and How To Take Action 5:12-More About Copyright Complaints; Complaints About Products Never Sold 19:23-Keeping You Account Health Page Up to Date; File Management 29:12“So people are out there taking it seriously, and the best thing you can do is learn the skills to get on top of it, because that’s how I sleep better now. You know, there were some times where I thought we could get shut down at any moment, and that has kind of shrunk a little bit over time as we have gotten better at this and actually just have put a lot more resources into it, Megan being that primary resource.” 34:11Socialhttps://www.instagram.com/smartestseller/https://www.buyboxer.com/
What does this episode say about amazon & marketplaces?
Immediately contact rights owners when facing IP complaints, and if they are unresponsive, prepare accurate, well-formatted invoices with detailed information for Amazon review.
What does this episode say about supply chain & operations?
Maintain meticulous file management for all compliance documentation, ensuring invoices and other evidence are organized and readily accessible for prompt submission.
What does this episode say about amazon & marketplaces?
Proactively monitor and update your Amazon Account Health page, understanding it as a critical indicator of your account's status.
What does this episode say about amazon & marketplaces?
Join online communities and utilize recommended resources to stay informed on Amazon compliance issues and gain support from experienced sellers.
What does this episode say about amazon & marketplaces?
Address complaints about products you have never sold by providing clear documentation and explanations, demonstrating that the accusation is unfounded.
