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Episode 232 - Headless vs. Composable and What OmniChannel Means Today with Aaron Sheehan of BigCommerce

eCommerce Evolution · with Aaron Sheehan · April 26, 2023 · 46 min

Summary

This episode clarifies the often-confused concepts of headless and composable commerce, providing valuable insights for ecommerce operators looking to build flexible and scalable online stores. Aaron Sheehan of BigCommerce breaks down how these architectural approaches enable true omnichannel experiences and adapt to evolving customer journeys. Listeners will learn how to assess if a headless or composable strategy is right for their business and what it takes to implement effectively.

Key takeaways

Themes

shopify & ecommerce platformsretail & omnichannelproduct & merchandising

Topics covered

headless commercecomposable commerceomnichannel strategyecommerce architecturebigcommerce platformscustomer experience

Episode description

Aaron Sheehan and I go way back. We first met when Aaron used to work for an agency that OMG supported.Now, Aaron is the Director of Competitive Strategy at BigCommerce. He brings a fresh perspective on the eCommerce industry, and a unique point of view on eComm platforms and the future of eComm technology.Coincidentally, his office is only a quarter of a mile from mine. In hindsight, we probably should have recorded this show in person.Here’s a look at what we cover:What is Headless, and how does it compare to Composable? Are these just buzzwords or trends that are here to stay?Aaron’s and my take on the state of eCommerce and why we see a prevailing “cautious optimism.” The eCommerce trends Aaron is most excited about and what omnichannel means today (vs. what it meant 10 years ago).When should you consider upgrading your tech stack, and where does the BigCommerce offering fit in the marketplace?

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Frequently asked about this episode

What does this episode say about shopify & ecommerce platforms?
Understand that headless commerce separates the front-end presentation from the back-end commerce engine, offering greater flexibility in user experience design across various touchpoints.
What does this episode say about retail & omnichannel?
Recognize that composable commerce extends headless by allowing businesses to pick and choose best-of-breed services (e.g., CMS, search, payment) and integrate them modularly, preventing vendor lock-in.
What does this episode say about product & merchandising?
Prioritize a clear understanding of your business's specific needs and future growth plans before committing to a headless or composable architecture.
What does this episode say about shopify & ecommerce platforms?
Realize that true omnichannel today means providing a seamless and consistent customer experience across all physical and digital channels, with data flowing freely between them.
What does this episode say about shopify & ecommerce platforms?
Consider the long-term total cost of ownership, including development, maintenance, and integration, when evaluating headless and composable solutions.

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