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Episode 183 - How to Use the Shopify Knowledge Base App for Agentic Commerce

The Shopify Solutions Podcast · April 15, 2026 · 13 min

Summary

4/15/26 Episode Summary As AI agents like ChatGPT and Perplexity become a growing sales channel, Shopify store owners need to think beyond traditional SEO. This episode explores the concept of Agentic Commerce — where AI acts as a conversational sales associate, guiding customers through research and even checkout — and why structuring your store data for AI is now essential. Host Scott Austin walks through Shopify's free Knowledge Base app, which lets merchants create a structured, machin...

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