This episode dives into the critical holiday shipping challenges of 2020, dubbed "Shipageddon," using aggregated data from ShipBob. Ecommerce operators will gain insights into carrier performance, the impact of increased online shopping on logistics, and data-driven strategies to navigate peak seasons. It highlights the indispensable role of 3PLs in scaling operations and ensuring customer satisfaction through efficient fulfillment.
Key takeaways
Understand
Shipageddon" and its implications for holiday planning, recognizing the strain on carriers due to surge in e-commerce.
Leverage 3PL data, like ShipBob's carrier dashboard, to evaluate shipping performance and inform carrier selection and shipping strategies.
Prioritize clear customer communication regarding potential shipping delays and expectations, especially during peak seasons.
Assess the benefits of partnering with a 3PL to manage increased order volumes and streamline fulfillment, reducing the need for in-house infrastructure investments.
Prepare for future peak seasons by analyzing past carrier performance and optimizing shipping processes to minimize disruptions and enhance customer experience.
EP249 - Holiday shipping data from ShipBob Casey Armstrong (@CaseyA) is CMO at ShipBob, a third party logistics provider that offers e-commerce fulfillment for thousands of brands. They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. Shipageddon Repository ShipBob Carrier Dashboard ShipBob 404 Page w/ Star Wars reference Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.
What does this episode say about supply chain & operations?
Understand
What does this episode say about analytics & attribution?
Shipageddon" and its implications for holiday planning, recognizing the strain on carriers due to surge in e-commerce.
What does this episode say about customer retention?
Leverage 3PL data, like ShipBob's carrier dashboard, to evaluate shipping performance and inform carrier selection and shipping strategies.
What does this episode say about supply chain & operations?
Prioritize clear customer communication regarding potential shipping delays and expectations, especially during peak seasons.
What does this episode say about supply chain & operations?
Assess the benefits of partnering with a 3PL to manage increased order volumes and streamline fulfillment, reducing the need for in-house infrastructure investments.
