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Ep #51: Building Customer Awareness with Sam Mallikarjunan of HubSpot

The eCommerceFuel Podcast · with Sam Mallikarjunan · June 27, 2014 · 51 min

Summary

In this episode, Sam Mallikarjunan of HubSpot breaks down strategies DTC brands can use to stand out in a crowded market and acquire customers without breaking the bank. He shares practical advice on how to convert traffic into loyal, repeat buyers by building brand awareness and leveraging effective marketing tactics, even when competing with giants like Amazon. The discussion emphasizes navigating the rising costs of customer acquisition and fostering long-term customer relationships.

Key takeaways

Themes

dtc strategybrand & contentcustomer retentionpaid acquisition

Topics covered

customer acquisition strategiesbrand awarenesstraffic generationrising caccontent marketing for ecommercecustomer journeycustomer retentionselling better than amazonpersonalization in marketingleveraging data and analytics

Episode description

Sam Mallikarjunan, head of eCommerce & Marketing at HubSpot and author of How to Sell Better Than Amazon, is an expert getting your brand and store in front of potential customers. As ecommerce is quickly becoming the shopping method of choice for consumers, there is more competition than ever for driving traffic. The cost of being able to target consumers who are ready to buy is creeping higher and higher. Listen in, as Sam shares some valuable tips, success stories and his path to converting your traffic to customers and keeping them coming back time after time! You can find show notes and more information by clicking here: http://bit.ly/1jRt4kE

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Frequently asked about this episode

What does this episode say about dtc strategy?
Implement strategies to build brand awareness beyond paid channels to reduce reliance on increasingly expensive advertising.
What does this episode say about brand & content?
Focus on converting website traffic into repeat customers by optimizing the customer journey and fostering loyalty.
What does this episode say about customer retention?
Differentiate your e-commerce business from large marketplaces like Amazon by leveraging unique brand propositions and personalized experiences.
What does this episode say about paid acquisition?
Utilize content marketing and data analytics to attract, engage, and retain customers efficiently.
What does this episode say about dtc strategy?
Proactively address rising customer acquisition costs by diversifying traffic generation methods and improving conversion rates.

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