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EP 341- Agentic Commerce with Travis Hess, CEO of Commerce

The Jason & Scot Show · with Travis Hess · July 10, 2026 · 53 min

Summary

This episode introduces agentic commerce, an evolution beyond traditional e-commerce where autonomous, intelligent AI agents make decisions and act on behalf of consumers or businesses. It explores how AI and machine learning are driving this shift, enabling hyper-personalization, automated purchasing, and optimized supply chains. Businesses should listen to understand the benefits, challenges, and future implications of integrating agentic commerce into their strategies.

Key takeaways

Themes

ai & automationdtc strategyretail & omnichannel

Topics covered

agentic commerce definitionai in ecommercemachine learning for retailautonomous agents in commercehyper-personalizationapi-driven commerce

Episode description

EP 341 - Agentic Commerce with Travis Hess, CEO of Commerce Travis Hess, has a background in agency consulting and commerce software. He gives his take on the wave of agentic commerce. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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Frequently asked about this episode

What does this episode say about ai & automation?
Understand "agentic commerce" as the next evolution of e-commerce, driven by AI and machine learning, where autonomous agents proactively make purchasing decisions and manage transactions.
What does this episode say about dtc strategy?
Identify key technologies enabling agentic commerce, including advanced AI, machine learning, and natural language processing, which facilitate intelligent agents.
What does this episode say about retail & omnichannel?
Explore the potential for hyper-personalization, automated purchasing, and optimized supply chains through agentic systems, offering significant opportunities for businesses.
What does this episode say about ai & automation?
Consider the ethical implications, data privacy concerns, and security risks associated with deploying AI-driven agents in commerce.
What does this episode say about ai & automation?
Begin strategizing how to adapt existing e-commerce models and leverage API-driven commerce to integrate agentic capabilities and prepare for future shopping experiences.

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