Ecommerce: The Hammersley Brothers artwork

Ecommerce: Your Follow Up Game Is Limp And It’s Killing Your ROAS

Ecommerce: The Hammersley Brothers · with null · March 5, 2026 · 35 min

Summary

This episode argues that many ecommerce brands prematurely blame ad performance for poor ROAS when the real culprit is a "limp" follow-up strategy. It provides actionable advice on how optimizing post-click engagement, particularly through email and SMS capture and timing, can significantly boost conversion rates and ad effectiveness without directly changing ad spend or creative.

Key takeaways

Themes

paid acquisitionemail & smsconversion & crocustomer retention

Topics covered

roas optimizationemail capture strategiesweekend email promotionssms abandoned cart flowscheckout experience optimizationremarketing effectivenessconversion rate optimization

Episode description

Episode 4 of our 5-part series on why your ads aren’t scaling. Most ecommerce brands obsess over ads, creatives, targeting, and campaign structure. But the leak usually happens after the click. If your follow-up is weak, your ad account will always feel capped because you are paying to create interest and then doing nothing to convert most of the buyers In this episode, we cover: • What we actually mean by follow-up is the time between the first click and the sale. • Why the biggest lever is not fancy flows, it’s capturing more emails first • The fastest way to boost conversion rate without touching your ads • Why weekend email promos can generate massive revenue even from first-time buyers • The simple rule: stop building flows if your email capture is 1 percent • How follow-up turbocharges ad performance by lifting conversion rate and ROAS • When remarketing matters and when it doesn’t, short window problem-solving purchases • The overlooked power of SMS abandoned cart, and when to save SMS for big promos • Timing strategy for email and SMS so your message lands when people are actually on their phone • Why making checkout easier often beats trying to solve every objection If you feel like your ads should work, but they don’t scale, fix your follow-up and watch what happens. Next episode: you are freaking out and changing things too often. P.S. Whenever you’re ready... here are 3 ways Ian and I can help you grow your ecommerce business: 1. Talk to us. Book a call with us and let's talk about accelerating your growth - https://go.hammersleybrothers.com/scheduleuk-ant 2. Grab a copy of our book - https://book.hammersleybrothers.com/ 3. Join the Ultimate Guide To Ecommerce Facebook group and connect with e-commerce owners who are scaling too - https://www.facebook.com/groups/924567391291786

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Frequently asked about this episode

What does this episode say about paid acquisition?
Prioritize email capture before building complex email flows; a 1% email capture rate will nullify advanced automation efforts.
What does this episode say about email & sms?
Implement weekend email promotions specifically targeting first-time buyers, as this can generate substantial revenue.
What does this episode say about conversion & cro?
Optimize the timing of email and SMS messages to align with when customers are most likely to be active on their phones, rather than sending at arbitrary times.
What does this episode say about customer retention?
Simplify the checkout process to improve conversion rates, as this is often more effective than trying to address every potential customer objection pre-checkout.
What does this episode say about paid acquisition?
Use remarketing strategically for short-window, problem-solving purchases, and leverage SMS for abandoned carts and major promotions.

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