This episode previews the NRF Big Show 2024, delving into critical retail technology trends like spatial computing and handheld device innovation. It challenges ecommerce operators to embrace a "hacker" mindset for creative problem-solving and leveraging new tech to enhance customer experience, optimize operations, and drive future growth beyond the hype cycle.
Key takeaways
Retailers should pay close attention to spatial computing (AR/VR) for its potential to transform customer engagement and in-store experiences.
Evaluate how new handheld devices can empower retail associates, improve operational efficiency, and reshape customer interactions.
Adopt a "hacker" mindset to identify practical, robust technological solutions and unconventional approaches to problem-solving in a rapidly evolving retail landscape.
Understand the hype cycle of emerging technologies to discern genuine opportunities from fleeting trends and focus on practical applications with clear ROI.
Explore how AI, data analytics, and automation can be integrated with new technologies to personalize customer experiences and optimize inventory management.
Kicking off our 2024 season of the podcast, Phillip and Brian discuss the storylines of the upcoming NRF Big Show. PLUS: the spatial computing hype cycle is upon us, as is a new handheld device revolution. Listen now!
Frequently asked about this episode
What does this episode say about retail & omnichannel?
Retailers should pay close attention to spatial computing (AR/VR) for its potential to transform customer engagement and in-store experiences.
What does this episode say about ai & automation?
Evaluate how new handheld devices can empower retail associates, improve operational efficiency, and reshape customer interactions.
What does this episode say about conversion & cro?
Adopt a "hacker" mindset to identify practical, robust technological solutions and unconventional approaches to problem-solving in a rapidly evolving retail landscape.
What does this episode say about supply chain & operations?
Understand the hype cycle of emerging technologies to discern genuine opportunities from fleeting trends and focus on practical applications with clear ROI.
What does this episode say about retail & omnichannel?
Explore how AI, data analytics, and automation can be integrated with new technologies to personalize customer experiences and optimize inventory management.
