95. Must-Have Tools for Your eCommerce Business

eCommerce Badassery · with None · January 18, 2022 · 23 min

Summary

This episode provides a comprehensive guide to essential tools for running an efficient and successful e-commerce business. It covers recommendations for customer service, social media, sales tax, inventory, and shipping, emphasizing the importance of proactive tool adoption to streamline operations and support business growth from startup to scale.

Key takeaways

• Invest in foundational tools early, even before you think you desperately need them, to establish efficient processes and prevent future headaches.
• Utilize a robust customer service platform like Gorgias to centralize customer interactions and improve response times, contributing to better customer retention.
• Implement a reliable sales tax management solution such as TaxJar to ensure compliance and simplify a complex aspect of e-commerce operations.
• Leverage social media schedulers like Planoly, Later, Sprout Social, or Smarter Queue to maintain a consistent brand presence and engage with your audience without constant manual effort.
• Integrate tools for review collection (e.g., Stamped) and shipping protection (e.g., Route Shipping Insurance) to enhance social proof and customer satisfaction.

Themes

Topics covered

Episode description

What’s better than having a successful eCommerce business? Having a successful eCommerce business that runs like a well-oiled machine instead of you into the ground. In today’s episode, I’m sharing some of my FAVORITE tools to help you set up and manage kick-ass processes in your eCommerce business. From customer service platforms, and social media schedulers, to sales tax management and almost everything in between. Tune in to hear what you need, the best options for your business, and scroll down for direct links to all my favorite platforms. What You’ll Learn What tools you need even if you’re just getting started The perfect platforms for when you’re starting to scale and need more support for your biz Why investing in these before you think you’ll need them will save your sanity in the long run Episodes Mentioned All the Google Tools for eCommerce http://ecommercebadassery.com/17 Flodesk for eCommerce Should You Use it? http://ecommercebadassery.com/81 Customer Reviews: Everything you need to know about collecting & leveraging social proof http://ecommercebadassery.com/16 Are You Properly Charging Sales Tax in Your eCommerce Business? http://ecommercebadassery.com/36 Links Mentioned Klaviyo*: http://ecommercebadassery.com/klaviyo Gorgias*: http://ecommercebadassery.com/gorgias Katana*: http://ecommercebadassery.com/katana Shipstation*: https://ecommercebadassery.com/shipstation Planoly*: http://ecommercebadassery.com/planoly TaxJar*: http://ecommercebadassery.com/taxjar Stamped*: http://ecommercebadassery.com/stamped Route Shipping Insurance*: http://ecommercebadassery.com/route Shopify: http://Shopify.com Later: https://later.com/ Sprout Social: https://sproutsocial.com/ Smarter Queue: https://smarterqueue.com/ Last Pass: https://lastpass.com/ Loom: https://loom.com/ Google Analytics: https://analytics.google.com/analytics/web/ Google Search Console: https://search.google.com/search-console/about Read the Full Transcript http

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Frequently asked about this episode

What does this episode say about shopify & ecommerce platforms?

Invest in foundational tools early, even before you think you desperately need them, to establish efficient processes and prevent future headaches.

What does this episode say about ai & automation?

Utilize a robust customer service platform like Gorgias to centralize customer interactions and improve response times, contributing to better customer retention.

What does this episode say about customer retention?

Implement a reliable sales tax management solution such as TaxJar to ensure compliance and simplify a complex aspect of e-commerce operations.

What does this episode say about supply chain & operations?

Leverage social media schedulers like Planoly, Later, Sprout Social, or Smarter Queue to maintain a consistent brand presence and engage with your audience without constant manual effort.

What does this episode say about shopify & ecommerce platforms?

Integrate tools for review collection (e.g., Stamped) and shipping protection (e.g., Route Shipping Insurance) to enhance social proof and customer satisfaction.

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