#6 Retail’s evolution requires a focus on talent development
Retail Gets Real · with Martine Reardon · June 12, 2017 · 18 min
Summary
Retail is rapidly evolving, demanding a new focus on talent development to meet changing consumer expectations and technological shifts. This episode highlights how retailers can successfully compete by emphasizing recruitment, upskilling, and creating exceptional customer experiences, with insights from former Macy's CMO, Martine Reardon. It also introduces the NRF Foundation's RISE Up program which helps connect job seekers with retail career opportunities.
Key takeaways
Invest in talent development and recruitment strategies to adapt to the evolving retail landscape and consumer demands.
Emphasize workforce upskilling and training to equip employees with the necessary skills for modern retail, including navigating technology and omnichannel strategies.
Leverage programs like NRF Foundation's RISE Up to connect with job seekers and build a skilled talent pipeline for future retail roles.
Prioritize creating exceptional customer experiences as a key differentiator in a competitive retail environment.
Foster a strong company culture that attracts and retains top talent, recognizing the direct link between employee engagement and business success.
Shopping is changing, and that means the way retailers do business is changing, too. On this week’s episode, NRF co-hosts Bill Thorne and Jessica Hibbard talk with former Macy’s CMO Martine Reardon and NRF’s Ellen Davis about the evolution of the industry. To successfully compete and offer experiences that delight consumers, retailers are placing an emphasis on recruitment and talent development. The NRF Foundation is helping job seekers connect with these retail career opportunities with an education and credentialing program called RISE Up.
What does this episode say about retail & omnichannel?
Invest in talent development and recruitment strategies to adapt to the evolving retail landscape and consumer demands.
What does this episode say about founder & leadership?
Emphasize workforce upskilling and training to equip employees with the necessary skills for modern retail, including navigating technology and omnichannel strategies.
What does this episode say about retail & omnichannel?
Leverage programs like NRF Foundation's RISE Up to connect with job seekers and build a skilled talent pipeline for future retail roles.
What does this episode say about retail & omnichannel?
Prioritize creating exceptional customer experiences as a key differentiator in a competitive retail environment.
What does this episode say about retail & omnichannel?
Foster a strong company culture that attracts and retains top talent, recognizing the direct link between employee engagement and business success.
