Retail Gets Real · with Rosamaria Sostilio · April 9, 2018 · 20 min
Summary
Rosamaria Sostilio, VP of Loss Prevention for Barnes & Noble, demystifies the demanding world of retail loss prevention. This episode offers a rare look into how LP professionals safeguard assets, manage risk, and tackle both common and extraordinary challenges that impact a retailer's bottom line. Listeners will gain an understanding of the critical, often hidden, aspects of securing a retail business.
Key takeaways
Loss prevention encompasses far more than just theft, including risk management, operational efficiency, and ensuring a safe environment for both customers and employees.
Successful loss prevention leaders need a blend of investigative skills, strong ethical judgment, and an understanding of how security measures impact customer experience and operational flow.
The role of technology in loss prevention is evolving, with data analytics playing a crucial role in identifying trends and potential areas of loss beyond traditional physical security.
Confronting organized retail crime (ORC) requires sophisticated strategies and collaboration, highlighting a significant and ongoing challenge for retailers.
Developing internal controls and robust investigative procedures are vital to prevent and address internal theft and fraud, which can be as damaging as external threats.
In 35 years of a loss prevention career, truth has sometimes been stranger than fiction. Rosamaria Sostilio, vice president of loss prevention for Barnes & Noble Inc., describes what her job involves – from asset protection to risk management – and the unique perspective she brings. Listen to Sostilio on this episode as she reveals a hidden side of retail and what it takes for a woman to rise to the top in the industry.
What does this episode say about retail & omnichannel?
Loss prevention encompasses far more than just theft, including risk management, operational efficiency, and ensuring a safe environment for both customers and employees.
What does this episode say about founder & leadership?
Successful loss prevention leaders need a blend of investigative skills, strong ethical judgment, and an understanding of how security measures impact customer experience and operational flow.
What does this episode say about retail & omnichannel?
The role of technology in loss prevention is evolving, with data analytics playing a crucial role in identifying trends and potential areas of loss beyond traditional physical security.
What does this episode say about retail & omnichannel?
Confronting organized retail crime (ORC) requires sophisticated strategies and collaboration, highlighting a significant and ongoing challenge for retailers.
What does this episode say about retail & omnichannel?
Developing internal controls and robust investigative procedures are vital to prevent and address internal theft and fraud, which can be as damaging as external threats.
