333. Walmart’s Anshu Bhardwaj on AI and the retailer’s role as a global tech leader
Retail Gets Real · with Anshu Bhardwaj · January 24, 2024 · 26 min
Summary
Walmart’s VP and COO of Global Technology, Anshu Bhardwaj, reveals how Walmart transformed into a tech leader. Discover how the retail giant operates as 17 tech companies in one, leveraging AI and emerging technologies to enhance the shopper experience and drive efficiency. This episode is a must-listen for ecommerce professionals looking to understand large-scale digital transformation and AI integration in retail.
Key takeaways
Walmart's journey to becoming a technology leader involved three major transformations, demonstrating the need for continuous evolution in retail tech.
Walmart operates as a conglomerate of 17 distinct technology companies, highlighting the complexity and breadth of technology required to run a global retail operation.
AI is central to Walmart's strategy, used to improve operations, personalize customer experiences, and fulfill its mission of helping customers save money.
Emerging technologies are critical for global retailers to stay competitive and cater to evolving shopper needs across different generations.
Digital transformation requires businesses to integrate digital technologies across all areas, fundamentally changing operations and value delivery.
In her 14 years with Walmart, Anshu Bhardwaj, vice president and COO of Walmart Global Technology, has seen the global retailer go through three different transformations to become the technology leader that it is today. Live from NRF 2024: Retail’s Big Show in New York City, Bhardwaj joins host Bill Thorne to talk about those transformations, explain why the retailer is actually 17 technology companies rolled into one, and share how Walmart is using emerging technologies to help every generation of shopper save money and live better. Learn more at retailgetsreal.com.
What does this episode say about retail & omnichannel?
Walmart's journey to becoming a technology leader involved three major transformations, demonstrating the need for continuous evolution in retail tech.
What does this episode say about ai & automation?
Walmart operates as a conglomerate of 17 distinct technology companies, highlighting the complexity and breadth of technology required to run a global retail operation.
What does this episode say about founder & leadership?
AI is central to Walmart's strategy, used to improve operations, personalize customer experiences, and fulfill its mission of helping customers save money.
What does this episode say about retail & omnichannel?
Emerging technologies are critical for global retailers to stay competitive and cater to evolving shopper needs across different generations.
What does this episode say about retail & omnichannel?
Digital transformation requires businesses to integrate digital technologies across all areas, fundamentally changing operations and value delivery.
