This episode provides a clear, 3-step framework to overcome the common sales objection: "I don't have the card on me." Alex Hormozi outlines how to acknowledge the lost sale, offer flexible payment options (like swapping cards later), and secure commitment by checking for fairness or down-selling, ensuring no potential sale is lost due to a temporary payment hurdle.
Key takeaways
Acknowledge the 'lost' sale with empathy; don't immediately dismiss the objection, but rather create space for a nuanced conversation.
Offer flexible payment solutions such as using an alternative card now and swapping later, taking a deposit, or scheduling a follow-up for payment.
Always ask the customer if the proposed solution is fair to gain buy-in. Be prepared to down-sell or offer a delayed commitment to maintain engagement.
Prioritize removing friction from the sales process and demonstrate a willingness to work with the customer’s circumstances to secure a commitment.
Maintain sales momentum by presenting practical and customer-centric options rather than pressuring for an immediate sale.
Why don’t we get you started and see what can be done? Today, Alex (@AlexHormozi) talks about how to deal with someone who says they don’t have their card on them and the proper way to solve this situation.Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.Timestamps:(0:42) - Address the lost sale, wait for response.(1:41) - Give options, start with current card, swap later.(2:36) - Ask if proposed solution is fair, down-sell with delay.Follow Alex Hormozi’s Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition
What does this episode say about conversion & cro?
Acknowledge the 'lost' sale with empathy; don't immediately dismiss the objection, but rather create space for a nuanced conversation.
What does this episode say about founder & leadership?
Offer flexible payment solutions such as using an alternative card now and swapping later, taking a deposit, or scheduling a follow-up for payment.
What does this episode say about conversion & cro?
Always ask the customer if the proposed solution is fair to gain buy-in. Be prepared to down-sell or offer a delayed commitment to maintain engagement.
What does this episode say about conversion & cro?
Prioritize removing friction from the sales process and demonstrate a willingness to work with the customer’s circumstances to secure a commitment.
What does this episode say about conversion & cro?
Maintain sales momentum by presenting practical and customer-centric options rather than pressuring for an immediate sale.
