This episode tackles a common sales objection: 'I don't have my card on me.' Alex Hormozi breaks down a 3-step process to overcome this, emphasizing that while the objection often signals an earlier misstep in the sales process, there are actionable tactics to close the sale in the moment, including waiting, suggesting an alternative card with a promise to switch, or initiating with a minimal down payment.
Key takeaways
When a prospect says 'I don't have my card on me,' offer to wait patiently for them to retrieve it, acknowledging they are likely at home with their card.
If the prospect claims a specific card (e.g., spouse's) is unavailable, propose starting with any available card and then swapping it later.
For persistent objections, offer a minimal initial payment on an available card, or even delay the payment entirely, to get the commitment and complete the transaction later.
Recognize that the 'no card' objection often indicates a failure to uncover enough pain or create sufficient urgency earlier in the sales conversation.
Why don’t we get you started and see what can be done? Today, Alex (@AlexHormozi) talks about how to deal with someone who says they don’t have their card on them and the proper way to solve this situation.
Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.
Timestamps:
(0:42) - Address the lost sale, wait for response.
(1:41) - Give options, start with current card, swap later.
(2:36) - Ask if proposed solution is fair, down-sell with delay.
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What does this episode say about founder & leadership?
When a prospect says 'I don't have my card on me,' offer to wait patiently for them to retrieve it, acknowledging they are likely at home with their card.
What does this episode say about conversion & cro?
If the prospect claims a specific card (e.g., spouse's) is unavailable, propose starting with any available card and then swapping it later.
What does this episode say about founder & leadership?
For persistent objections, offer a minimal initial payment on an available card, or even delay the payment entirely, to get the commitment and complete the transaction later.
What does this episode say about founder & leadership?
Recognize that the 'no card' objection often indicates a failure to uncover enough pain or create sufficient urgency earlier in the sales conversation.
