Ecommerce operators often struggle with scaling their business due to a lack of support. This episode outlines a practical, step-by-step approach to successfully hiring, onboarding, and retaining team members, whether virtual assistants or contractors. Learn how to identify tasks to delegate, create clear processes, and find the right talent to free up your time for higher-value activities.
Key takeaways
Track your time for 2-3 weeks to identify recurring, lower-value tasks (e.g., $25/hour jobs) that can be delegated to a VA.
Define the desired outcome of hiring: envision what your days will look like with tasks off your plate, rather than just focusing on the tasks themselves.
Record yourself performing the tasks you want to delegate to create standard operating procedures (SOPs) and demonstrate 'how you like it done,' including what success looks like.
Group similar tasks together to create a cohesive role (e.g., social media content creation and posting, or ads and email marketing) before defining the required skills and drafting a job description.
Consider platforms like Fiverr or Upwork for benchmarking pay rates and even testing candidates with small, short-term projects to assess quality and independence before a full hire.
If you're ready to hire help—or have tried and been burned—this episode is your roadmap. Susan and Melissa walk you through the full process of hiring, training, and managing help that actually helps. You'll learn how to outsource without frustration, and how to build systems that make delegation (and growth) sustainable. You'll learn: ✅ How to prep before you hire (and why it's the key to success) ✅ What to document before you bring someone on ✅ Where to find the right people—and what to ask before hiring ✅ How to create smart SOPs and clear expectations ✅ The #1 thing most people skip when they hire (and regret later) Links Mentioned: Buy Back Your Time by Dan Martell https://www.buybackyourtime.com/ Fiverr https://www.fiverr.com/ Episode #63 – Finding the Right Help https://thesocialsalesgirls.com/what-to-do-when-you-need-new-customers-episode-263/
What does this episode say about founder & leadership?
Track your time for 2-3 weeks to identify recurring, lower-value tasks (e.g., $25/hour jobs) that can be delegated to a VA.
What does this episode say about supply chain & operations?
Define the desired outcome of hiring: envision what your days will look like with tasks off your plate, rather than just focusing on the tasks themselves.
What does this episode say about ai & automation?
Record yourself performing the tasks you want to delegate to create standard operating procedures (SOPs) and demonstrate 'how you like it done,' including what success looks like.
What does this episode say about founder & leadership?
Group similar tasks together to create a cohesive role (e.g., social media content creation and posting, or ads and email marketing) before defining the required skills and drafting a job description.
What does this episode say about founder & leadership?
Consider platforms like Fiverr or Upwork for benchmarking pay rates and even testing candidates with small, short-term projects to assess quality and independence before a full hire.
