#20 Help wanted: The retail roles you never think of
Retail Gets Real · with Brack Sullivan and Trey Stewart · September 18, 2017 · 18 min
Summary
This episode reveals the often-overlooked talent ecosystem behind The Home Depot's seamless customer experience. It highlights the evolving landscape of retail jobs beyond sales, emphasizing critical roles in supply chain, IT, and data analytics that are essential for modern ecommerce and omnichannel operations. Listen to understand how a major retailer strategically recruits and retains diverse talent to power its complex operations.
Key takeaways
Modern retail requires a diverse talent pool beyond traditional sales roles, including significant needs in supply chain, IT, and data analytics to support omnichannel experiences.
Successful talent acquisition in retail hinges on effectively communicating diverse career paths and growth opportunities to potential employees.
The 'seamless transactional experience' customers expect is a result of numerous specialized, often unseen, roles working in unison behind the scenes.
Home Depot actively emphasizes long-term career development and skill advancement to attract and retain talent in a competitive market.
Technology and data are driving the demand for new, specialized roles within retail, transforming the traditional perception of retail employment.
Brack Sullivan and Trey Stewart, talent acquisition executives at The Home Depot, discuss how retail jobs have evolved with the changing industry and how the home improvement giant attracts top talent. “When you think of Home Depot, you don’t really think of the seamless transactional experience that our customers are looking for and what it takes to keep that engine moving” Sullivan says. Listen to the episode to learn about the types of roles the company hires for and how it entices potential employees to choose The Home Depot to build a career.
What does this episode say about retail & omnichannel?
Modern retail requires a diverse talent pool beyond traditional sales roles, including significant needs in supply chain, IT, and data analytics to support omnichannel experiences.
What does this episode say about supply chain & operations?
Successful talent acquisition in retail hinges on effectively communicating diverse career paths and growth opportunities to potential employees.
What does this episode say about founder & leadership?
The 'seamless transactional experience' customers expect is a result of numerous specialized, often unseen, roles working in unison behind the scenes.
What does this episode say about retail & omnichannel?
Home Depot actively emphasizes long-term career development and skill advancement to attract and retain talent in a competitive market.
What does this episode say about retail & omnichannel?
Technology and data are driving the demand for new, specialized roles within retail, transforming the traditional perception of retail employment.
