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155. The kiss of death. Are you doing this?

The Ecommerce Roadmap · March 21, 2023 · 14 min

Summary

This episode reveals a critical error many ecommerce businesses make in their email marketing by overwhelming subscribers with too many choices. Learn how simplifying your calls to action can drastically increase click-through rates and prevent potential customers from abandoning their carts due to decision fatigue.

Key takeaways

Themes

email & smsconversion & cro

Topics covered

email marketing best practicescall to action optimizationdecision fatigue in ecommercemobile commerce conversionemail click-through rate

Episode description

You'll want to listen to today's episode because it could have a big impact on your sales - so come join me and find out if you're doing this thing that I think is the kiss of death. I'm talking about asking people to make decisions and email marketing, and how you can get more people clicking through your emails and actually landing on your site. For the last few weeks, I've been knee deep in calls. Office Hours with my Mastermind Group, and Strategic Planning Workshops with a second small group. Here's what I've noticed, and why it's important to you: We have multiple products that we want to share with our audiences. Sometimes they have multiple variations, like colors, or they're bundled, or they come in different sizes. And we want to make sure that our audience is aware that they have choices. We want to increase the likelihood that they will make a purchase. But here's what we don't realize - it takes only seconds for someone to be overwhelmed, and not be clear on what they might want. They're probably busy, on their phone, and they decide they'll figure out what they want later - or they decide they're not interested enough to invest the time to get clarity. So they leave - and as you know, most don't come back. Grab a pen, and take some notes. You'll want to test this strategy for getting more clicks on every email you send!

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Frequently asked about this episode

What does this episode say about email & sms?
Don't present multiple product variations, bundles, or sizes in a single email call to action; instead, link directly to a single product or offer.
What does this episode say about conversion & cro?
Focus on a single, clear call to action per email to reduce decision fatigue for busy mobile users.
What does this episode say about email & sms?
Test different simplified email strategies to identify what resonates best with your audience and drives higher engagement.
What does this episode say about email & sms?
Recognize that overwhelming customers leads to immediate abandonment and a low probability of return.
What does this episode say about email & sms?
Design emails for busy users, particularly those on mobile devices, by making choices explicit and minimal to maximize conversions.

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