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154: Learn How Future-Focused Shopify Brands Are Thriving Through Differentiated Creative Experiences

eCommerce Fastlane · with Mark Sandeno · April 29, 2021 · 40 min

Summary

This episode introduces the concept of "experiential commerce" for Shopify brands. It delves into how selling unique experiences first, and products as a supporting element, can cultivate strong brand communities and drive lifetime customer loyalty. The discussion highlights the importance of creating memorable gatherings in a post-pandemic world and outlines how the "Experiences App" integrates with Shopify POS to facilitate this strategy, positioning brands for future success by fostering deeper customer connections.

Key takeaways

Themes

shopify & ecommerce platformsbrand & contentcustomer retentionretail & omnichannel

Topics covered

experiential commerceshopify app integrationscommunity buildingcustomer loyalty strategiespost-pandemic retail trendsshopify pos

Episode description

Your Business Is A Journey. Invest In Yourself Today.Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.In today’s episode, my guest is Mark Sandeno the CEO of Experiences. They are a Shopify App that helps any business sell experiences first and enjoy increased product sales in a supporting role to the experiences consumed.Experiential retailers aim to create communities around their brands in an effort to build shared experiences and strong brand affinity. What You Will Learn TodayWhat is Experiential Commerce and why it's important now.Why successful Shopify merchants are selling experiences to build community.The benefits of the Experiences App paired with Shopify POS.Why people are looking for creative new opportunities to gather and to create memories.Links And Resources MentionedExperiencesExperiences Shopify AppExperiences App 45 Day Free Trial - Thanks Mark!Helpful HumanThank You For ListeningI really appreciate your choosing to listen to the show and for supporting the podcast and its sponsors. If you enjoyed today’s show, please share it using the social media buttons on this page.I would also be so grateful if you would consider taking a minute or two to leave an honest review and rating for the show on iTunes. They’re extremely helpful when it comes to reaching our entrepreneurial audience, and I read each and every one personally!Growth Mindset?Listen to the eCommerce Fastlane Podcast on Apple Podcasts, Spotify, Stitcher, or Google Play. Subscribe to the show and get notifications when new episodes are released.Episode Sponsor: SMSBUMPToday’s episode is brought to you by SMSBump, an incredible Shopify App to boost customer retention and revenue on autopilot.Yotpo SMSBump is the leading SMS marketing solution for eCo

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Frequently asked about this episode

What does this episode say about shopify & ecommerce platforms?
Explore integrating experiential commerce into your Shopify strategy to build communities and enhance brand affinity, rather than solely focusing on product sales.
What does this episode say about brand & content?
Consider utilizing platforms like the "Experiences App" to seamlessly offer and manage unique experiences alongside your physical products, potentially leveraging Shopify POS for in-person engagement.
What does this episode say about customer retention?
Identify opportunities to create memorable in-person or virtual gatherings to connect with your audience, catering to the growing desire for shared experiences and community building.
What does this episode say about retail & omnichannel?
Shift your mindset from purely transactional sales to fostering deeper customer relationships through unique and differentiating creative experiences, ultimately boosting customer loyalty and lifetime value.
What does this episode say about shopify & ecommerce platforms?
Analyze how "experiences first" can drive product sales, understanding that compelling activities can naturally lead to increased interest and purchase of related merchandise.

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