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15. Not getting sales? How to figure out what's wrong

The Ecommerce Roadmap · September 14, 2020 · 12 min

Summary

This episode provides a concise guide for ecommerce operators struggling with sales, drawing from the host's experience with their brand, Sock Doggo. It focuses on identifying key metrics beyond just revenue, understanding what constitutes "normal" performance, and prioritizing a single metric for immediate sales improvement. Discover the crucial action the host would take if starting over to avoid sales stagnation.

Key takeaways

Themes

conversion & croanalytics & attributionfounder & leadership

Topics covered

ecommerce sales attributionkey performance indicatorssales targetsdiagnosing low salesdata-driven decision-makingconversion rate optimization fundamentals

Episode description

In this 10 minute episode, I'm sharing the sales at Sock Doggo in the first 10 months.I'm going to tell you about my Key Metrics, what's "normal", and which metric I'll focus on to get more sales in the next few months.And, I'm sharing the one thing I would do if I could start all over again. If you're not doing this, you need to implement it fast!

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Frequently asked about this episode

What does this episode say about conversion & cro?
Identify and track key performance indicators (KPIs) relevant to your specific ecommerce business, not just vanity metrics, to understand sales performance beyond revenue.
What does this episode say about analytics & attribution?
Develop a diagnostic framework to systematically review your sales funnel, identifying exact points where customers drop off, to pinpoint critical areas for improvement.
What does this episode say about founder & leadership?
Prioritize and focus on influencing a single, high-impact growth metric (e.g., conversion rate or traffic quality) that will drive the most significant immediate sales increase.
What does this episode say about conversion & cro?
Implement foundational operational or marketing strategies early in your ecommerce journey to prevent sales stagnation, learning from common pitfalls.
What does this episode say about conversion & cro?
Establish reasonable performance expectations by benchmarking against industry averages or personal historical data, rather than chasing elusive "normal" metrics.

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